Can't get ip data!

Author
Kofi Traore Author
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3 weeks ago Asked
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2 Replies
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hey guys, i'm totally stuck here and getting really frustrated. i saw the 'IP lookup API for noobs?' thread and thought i had it, but nope. i just can't get any ip data back from this geolocation API, it's driving me nuts.

i'm trying to integrate a simple IP geolocation service into my app to show users their approximate location on first visit. should be straightforward, right? well, for the past few hours, i'm hitting a brick wall. i've signed up for a few different free-tier APIs, got my keys, but nothing works.

here's what i've tried so far:

  • using the official python client library for one of the APIs.
  • making direct cURL requests from my server terminal.
  • double-checked my API key like 10 times, generated new ones too.
  • checked my server's outbound firewall rules (as far as i know, nothing is blocking port 443).
  • tried different IP addresses (my own, google's 8.8.8.8, etc.).

every single time, i get some kind of connection error or a timeout. it's like my server just can't reach the API endpoints. for example, when i try a simple cURL, this is what i get:

curl: (7) Failed to connect to api.example-geo.com port 443: Connection timed out

or if i use the python library, it's usually something like:

requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))

i'm literally pulling my hair out. is there some common server setting i'm missing for outgoing API calls? or maybe a specific `ip data` provider that's known to be super reliable for initial setup? i just need to get *something* working so i can move on. any pointers at all would be a lifesaver.

thanks in advance!

2 Answers

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Emma Taylor
Answered 3 weeks ago
Hello Kofi Traore, It sounds like you're dealing with a classic network connectivity challenge, which can be incredibly frustrating when you're just trying to get a simple IP address lookup working. The errors you're seeing โ€“ `Connection timed out` and `Connection reset by peer` โ€“ strongly indicate that your server is having trouble establishing a connection to the API endpoint at a fundamental network level, rather than an issue with your API key or the IP addresses you're querying. Let's break down some common causes and diagnostic steps for these types of connection failures: 1. **Re-evaluate Outbound Firewall Rules (Egress Rules):** You mentioned checking your server's outbound firewall rules, but this is often where the problem lies. Many hosting providers, especially cloud platforms (AWS Security Groups, Azure Network Security Groups, Google Cloud Firewall Rules), default to fairly restrictive egress rules. Ensure your server is explicitly allowed to make outbound connections on **port 443 (HTTPS)** to `0.0.0.0/0` (anywhere) or, more specifically, to the IP address ranges of the API providers you are trying to reach. A "connection timed out" is the most common symptom of an outbound firewall blocking traffic. 2. **DNS Resolution Issues:** If your server can't resolve the domain name of the API endpoint (e.g., `api.example-geo.com`) to an IP address, it won't be able to initiate a connection. * Try running `dig api.example-geo.com` or `nslookup api.example-geo.com` from your server's terminal. If these commands fail or return unexpected results, your server might have DNS configuration issues. Check `/etc/resolv.conf` on Linux systems. 3. **Proxy Server Configuration:** Is your server behind an outbound proxy? If so, your cURL requests and Python `requests` library calls need to be explicitly configured to use that proxy. If they attempt a direct connection, they will likely fail with a timeout. * For cURL, use `curl -x http://your_proxy_ip:port ...`. * For Python `requests`, set the `proxies` argument. 4. **Network Path Diagnostics (`traceroute` / `tracert`):** This is a critical step for diagnosing connection timeouts. * From your server's terminal, try to `traceroute` (Linux/macOS) or `tracert` (Windows) to the API endpoint's domain or IP address. For instance: `traceroute api.example-geo.com`. * This command will show you each hop your packets take on their way to the destination. If it stops at a certain point or shows asterisks (`* * *`) repeatedly, that indicates where the connection is failing or being blocked along the network path. 5. **IPv6 vs. IPv4 Preference:** Sometimes, a server might attempt to connect via IPv6 by default, but the API endpoint might only be reachable or stable over IPv4, or vice versa. * Force IPv4 with cURL: `curl -4 https://api.example-geo.com/...` * Force IPv6 with cURL: `curl -6 https://api.example-geo.com/...` * See if one of these works. 6. **SSL/TLS Handshake Issues (for `Connection reset by peer`):** While `Connection timed out` is usually network blocking, `Connection reset by peer` can sometimes occur if there's an immediate failure in the TLS handshake after the initial TCP connection. This could be due to: * **Outdated CA Certificates:** Your server might have an old set of root certificates, preventing it from trusting the API's SSL certificate. * **TLS Version Mismatch:** The API might enforce a newer TLS version that your server's client library isn't configured to use, or vice-versa. * Ensure your server's OpenSSL and Python `requests` library (and its dependencies like `urllib3` and `certifi`) are up to date. To get *something* working, I'd first focus heavily on the `traceroute` output and a thorough review of your server's outbound firewall rules. These two areas account for the vast majority of "connection timed out" issues for external API calls. Regarding reliable IP geolocation providers, once you've sorted your network connectivity, you'll find many robust options. Some widely used services that offer good IP data access include: * **MaxMind GeoIP2:** Offers both downloadable databases for local lookups and a web service. * **IPinfo.io:** Provides a comprehensive API for various IP data points, including geolocation. * **Abstract API:** Offers a range of APIs, including a dedicated IP geolocation API. Start with the network diagnostics on your server. Let me know what `traceroute` reports when you run it against one of the API endpoints you're trying to reach.
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Kofi Traore
Answered 3 weeks ago

Emma Taylor, you hit the nail on the head with the outbound firewall rules, that was totally it and now I'm connecting, but for some reason, the actual location data returned is just 'unknown' even for well-known IPs.

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