cPanel administration woes

hey guys, been struggling with a weird cpanel thing after our last update. it's really messing with our website maintenance routine and overall managed services for clients. getting a strange error when trying to manage certain user accounts, specifically when attempting to change DNS records or modify service limits. i'll drop a fake error log snippet here to show what i mean:

[2023-10-27 14:35:01] ERROR: cPanel::User::Modify::DNS_ERROR: Failed to update DNS records for user 'client_user': Permission denied.
[2023-10-27 14:35:02] WARNING: Account 'client_user' service limit modification failed. Check ACLs.

any ideas what might be causing this or how to fix it? anyone faced this before?