intermittent IP address resolution failure causing incorrect city mapping in 'What is my City Name' tool

we're experiencing a persistent, intermittent issue with geo-ip lookup consistency for our 'What is my City Name' tool. sporadically, dns resolution or our primary geo-IP database fails to return accurate data, resulting in significant geolocation inaccuracies. this isn't a constant thing, but when it hits, the city data is just off. here's a typical log entry when it happens:

2023-10-27 14:35:01 [ERROR] GeoIPService - Lookup timeout for IP: 192.0.2.1
2023-10-27 14:35:01 [WARN] FallbackGeoIP - Attempting fallback for IP: 192.0.2.1
2023-10-27 14:35:02 [ERROR] GeoIPService - Unable to determine city for IP: 192.0.2.1, returned: "Unknown/Fallback"
2023-10-27 14:35:02 [INFO] App - Mapped 192.0.2.1 to 'Springfield, IL' (Expected: 'New York, NY')

anyone faced this before?