My cPanel administration service keeps freezing during routine backups, what gives?

so, we just rolled out our 'Website Maintenance & cPanel Management Services' for clients, thinking we're all slick, right? but we're hitting a snag. our cPanel administration service, which is supposed to be managing all these lovely hosting solutions, keeps freezing up hard during automated routine backups. it's like clockwork, every time, leading to these annoying timeouts.

we've been poking around the logs, and it looks like it's getting stuck on some resource lock, then just throws its hands up and times out. here's a snippet:

[2024-07-25 03:00:01] INFO: Starting scheduled backup process...
[2024-07-25 03:00:15] WARNING: cPanel_Admin_Service: Resource lock acquired for /var/cpanel/backups/temp_archive.
[2024-07-25 03:00:59] ERROR: cPanel_Admin_Service: Operation timed out after 60 second.
[2024-07-25 03:00:59] ERROR: Backup failed for account 'client_site_001'.
[2024-07-25 03:01:00] INFO: Backup process terminated unexpectedly.

so, has anyone else dealt with cPanel administration freezing like this during backups or any other critical operations? any magic tricks or settings we're missing