our 'what is my city name' IP lookup showing wrong info?

so, we've got this 'What is my City Name' tool, and man, it's been acting a bit wonky lately. the IP lookup results are just plain wrong sometimes, like the geolocation accuracy is totally off. it's kinda frustrating, you know? here's a quick peek at what we're seeing in the console logs:

console.log("IP Lookup Result: New York, NY");
console.log("Actual Location: San Francisco, CA");

anyone seen this kinda behavior with their IP lookup before and know a quick fix?