Seriously, is email deliverability now breaking our tracking?

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Emily Moore Author
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11 hours ago Asked
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Hey everyone, following up on the recent discussions about general email deliverability issues โ€“ we're definitely seeing something similar, but it's specifically manifesting as broken tracking on our end. It's like the email gods decided to play a prank on our email analytics this week. Emails are clearly being sent and received, but our open and click tracking is wildly inaccurate. It feels like tracking pixels aren't loading or click-throughs aren't registering correctly, making our reports look like abstract art.

Hereโ€™s a snippet from our logs that pretty much sums up the chaos:

[2024-07-26 10:35:01] INFO: Email sent to [email protected], Message-ID: <[email protected]>
[2024-07-26 10:35:05] WARN: Tracking pixel request failed for Message-ID: <[email protected]>, URL: https://track.ourdomain.com/px?id=xyz789, Status: 404 Not Found
[2024-07-26 10:35:10] WARN: Click tracking redirect failed for Message-ID: <[email protected]>, Original URL: https://ourproduct.com/feature, Redirect URL: https://track.ourdomain.com/click?id=jkl012, Error: Connection timed out or DNS resolution error

Has anyone else experienced email deliverability issues specifically manifesting as broken or inconsistent tracking? Any workarounds or insights would be super helpful!

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