Our Website Maintenance Portal Keeps Kicking Out Users After cPanel Login, What's Up With That?

Hey everyone, so our 'Website Maintenance & cPanel Management Services' platform has been acting a bit... moody lately. we've got this super annoying bug that's really testing our patience (and our users'). it's specifically affecting the part of our system that integrates with cPanel, which is a core feature of our client portal solutions.

users are randomly getting logged out or redirected to the login page right after they successfully log into cPanel via our integrated portal. this happens even when their website maintence plan is active and everything *should* be smooth. it's not consistent either, which is the real kicker. sometimes it works perfectly, other times it's like the system just decides to play a cruel joke. it's causing alot of frustration.

• checked cPanel access logs and our own application logs for specific errors – nothing obvious jumps out, just standard login/logout entries, no smoking gun.
• verified session management settings on both ends (our app and cPanel's integration). everything seems configured correctly, session timeouts are generous.
• tested across different browsers and cleared caches, thinking it might be a local issue for users. nope, still happens.
• double-checked our API calls and authentication tokens for any expiry or misconfigurations. they seem solid, no immediate red flags.
• even tried disabling some recent plugin updates on our portal, just in case one of them decided to be a secret saboteur. no luck there either.

none of the above has consistently fixed it. sometimes it works, sometimes it doesn't. our users are getting fed up, and frankly, so are we. it feels like we're chasing ghosts in the machine, and our reputation for reliable website maintenance services is taking a hit. we're providing these client portal solutions to make things easier, not harder!

has anyone experienced anything similar with cPanel integrations or managing website maintenance services where users get inexplicably booted? any weird edge cases or common pitfalls we might be missing? could it be some obscure header issue, or a conflict with a default cPanel setting we're overlooking? we're open to any and all suggestions before we start sacrificing a goat to the server gods.

Thanks in advance for any insights!